Refund and Returns Policy

At Your Hair Brush, we want you to be happy with your purchase. If you are not completely satisfied, we offer a 30-day return policy for eligible items, giving you 30 days from the date you receive your order to request a return.

Returns

To be eligible for a change-of-mind return, your item must be:

• In its original condition, unused and unworn.

• In its original packaging, with all tags attached, where applicable.

• Accompanied by proof of purchase, such as your order confirmation or receipt.

To initiate a return, please contact us at info@yourhairbrush.com.au.

If your return is approved, we will provide instructions on how and where to send your item. Please do not send any items back without first contacting us and receiving return approval.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

If you have any questions about returns, please contact us at info@yourhairbrush.com.au.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged or incorrect, contact us as soon as possible at info@yourhairbrush.com.au.

Please include your order number, a description of the issue and photographs where applicable. We will assess the issue and work with you to arrange an appropriate solution.

Your rights under the Australian Consumer Law are not affected by this policy. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Exceptions and Non-Returnable Items

We do not accept change-of-mind returns for certain products, including:

• Personal care and hygiene products that have been opened or used.

• Products that have been personalised or custom-made.

• Items that are clearly identified as non-returnable before purchase.

• Gift cards.

Sale items are also subject to our change-of-mind return conditions.

These exclusions do not affect your rights under the Australian Consumer Law. If an item is faulty, defective or does not meet consumer guarantees, you may still be entitled to a remedy.

Exchanges

If you wish to exchange an item, please contact us at info@yourhairbrush.com.au.

Where an exchange is not available, the quickest option may be to return your eligible item under our return policy and place a new order for the product you want.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process your refund.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@yourhairbrush.com.au.

Australian Consumer Law

Our policy operates in addition to your rights under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer rights or remedies that cannot be excluded under applicable law.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC).